• For the repair, contact LINEEYE distributors
• Contact LINEEYE if you are not sure about the distributor.

1. Request of Repair
   • LINEEYE repairs the products if the model is within 5 years from the last sales date. LINEEYE will repair the model if we could get the production parts even after 5 years. If we cannot get the production parts, we cannot repair the products even within 5 years from the last sales date.
   • Please fill in the “Repair Request Form” and ship the products to LINEEYE distributor or LINEEYE.
   • Please check the degradation of battery/ AC adaptor, and configuration/ polarity of the products. Also, try to do the software-reset to go back to the default settings.
2. Basic Examination & Quotation
   • We will make a basic examination of the product at first.
   • The cost of examination is 12,000 yen and is not refundable even you cancel repairing after the quotation.
   • After the basic examination, we will send the quotation of repairs.
   • All shipping charges/ handling charge for bank transfer & custom, VAT are at your own expense.
3. Repair
   • We will start repairing after you accept the quotation.
4. Payment
   • In the case of knowing who a dealer is, please ask them directly.
   • In the case of dealing with LINEEYE, we accept bank transfer or postal money in advance.
   • It will be cancelled if we cannot confirm your payment in a week after you accept the quotation.
5. Return
   • We will return the products to you after confirming the receipt of your payment

• Within a period of 12 months from the date of shipment, LINEEYE warrants that products (excepting consumable parts such as the batteries and software) are free of charge according to our statement of limited warranty.

<Calibration>

Calibraion Request Form.doc (39KB)

LINEEYE recommends calibrating the products every 1-2 year.

• Contact LINEEYE distributors or LINEEYE if you are not sure about your dealer.
• The standard cost for calibration is JPY33,000 – JPY45,000.
• After the calibration, LINEEYE will provide documents, Test report/ Inspection certificate/ Traceability.
• Please fill in the “Calibration Request” and ship the products to LINEEYE distributor or LINEEYE.
• All shipping charges/ handling charge for bank transfer & custom, VAT are at your own expense.
• If LINEEYE finds the place needed to be repair, we will send you the quotation for repair.